Shipping Information


Free worldwide shipping

We offer FREE WORLDWIDE SHIPPING (tracked and insured) for orders of space clearing products totalling $300 AUD or more in value, excluding GST (sales tax for Australian residents). For orders that include a book or audiobook, we may need to send you a separate invoice for the additional cost of shipping.

Tracking and Insurance

At checkout, you will be offered a range of shipping options. Within Australia, all shipments are tracked. For International orders, all shipping options except Economy Air are tracked.

If you choose to insure your package, we will do our best to get your claim processed as quickly as possible in the event of it being lost or damaged in transit, and we will pay a refund or replace the item(s) as soon as the claim is successful. If you do not choose an insured option, we cannot accept any responsibility in the event of a package being lost or damaged in transit and we will not re-ship the item for free or provide a refund or credit.

We therefore highly recommend choosing a tracked and insured shipping option.

Delivery times

We do our best to ship orders the same day or next business day, which usually means a parcel will reach its destination 2-28 business days later, depending on the shipping option you have chosen, your location, and other factors such as bad weather or Christmas post. However, delivery times are not guaranteed and in some countries, parcels can sometimes be delayed by customs for long periods, which is beyond our control.

Import Duties

In countries outside Australia, it's possible you may be required to pay import taxes on orders received. Items made of wood may also be subject to quarantine regulations. Please be aware that all duties, fees and taxes associated with customs clearance or importation of your package will be your responsibility.

Returns

If you are not totally delighted with any product you purchase from this online store just return it within 14 days of receipt, unused and in resalable condition, for an immediate refund of the cost of the item.
Request a Return Number

Return mailing address
Karen Kingston International Pty Ltd
Suite 8, 1101 Hay Street, West Perth, WA 6005, Australia
Tel: +61 (0)8 9297 6043
email: sales@karenkingston.com

Contact

Karen Kingston International Pty Ltd
Suite 8, 1101 Hay Street
Perth, WA 6005, Australia

email: sales@karenkingston.com
tel: +61 (0)8 9297 6043
ABN: 98 615 613 155